Allied Schools
Customer Service Training Course
Online & Correspondence
Whether you operate your own business or work for someone else, you need customer service training.
Allied Schools' customer service training online or correspondence course will help everyone from managers to salespeople to anyone who has daily contact with customers in any way. The knowledge you gain from Allied's customer service training course will help you in your career every day, and the end result will be happier, more satisfied customers and a more successful business.
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Allied's customer service training course was designed using a comprehensive set of today's most up-to-date and highest quality books and teaching materials. The training course covers the following topics:
- Business communications and correspondence
- Effective telephone greetings
- Providing fast and friendly service
- Maintaining enthusiasm and a positive attitude
- Terminology and business vocabulary
- Building rapport with customers
- Customer service and new technology
- Dealing with irate customers
- Interacting with co-workers
- Responding to customer requests
- Telecommunications
- Time management
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Allied Schools has formed a special partnership with The International Association of Administrative Professionals (IAAP®), which means that Allied's courses have been approved to satisfy IAAP membership requirements. Upon passing the course, all customer service specialist students will automatically receive a one-year membership to the world's leading association for administrative professionals - at no extra cost. Membership to the IAAP will increase your knowledge base, provide you with up-to-date news and information, and will show your present or future employer that you're dedicated to your career!
Allied Schools provides quick, easy, and affordable business training courses taught through distance and online learning. Allied's training courses are designed so you can learn where and when it is convenient for you, creating even more opportunities for your success.
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